Terms & Conditions
Last updated:
About these Terms
This website is provided by Red Poppy Thai Restaurant, operating in trade in New Zealand at Unit 6, 472 Blenheim Road, Sockburn, Christchurch 8042, New Zealand. These Terms apply to your use of this website and relevant dealings with the restaurant, subject always to your statutory rights.
Website, menu and prices
Website information, menu items and prices may be updated, and availability may change. We aim to keep descriptions and prices accurate and not misleading. Any updates do not override an agreed order or your rights under New Zealand law. Some photographs may be illustrative rather than an exact representation of the meal served.
Orders and customer details
This website does not currently provide online ordering or payment. Any online ordering offered in future, or through an available third-party platform, is subject to availability and confirmation. Please provide accurate order, contact, and pickup or delivery details where relevant.
Where service or delivery fees apply, they must be clearly disclosed before payment. These Terms do not introduce any service or delivery fee or promise that delivery is available.
Allergies and dietary requirements
If you have allergies or dietary requirements, please contact the restaurant before ordering so we can discuss your needs. We cannot promise an allergen-free environment or guarantee that cross-contact will not occur.
Third-party websites and ordering platforms
External websites and any third-party ordering platform may have additional terms and privacy notices that apply to their services. Please review these before using them. Their terms do not remove any statutory rights you have in relation to goods or services supplied by the restaurant.
Intellectual property
Branding, photographs and content on this website belong to their respective rights holders. You may use the website for personal purposes, but must not commercially reuse its branding, photographs or content without the relevant permission, except where permitted by law.
Consumer rights and liability
We remain responsible for our goods and services as required by New Zealand law. We take reasonable care with this website, but do not guarantee uninterrupted availability. Any liability will be assessed under applicable law; these Terms do not exclude liability or remedies that cannot lawfully be excluded.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other rights that cannot lawfully be excluded.
Questions, complaints and governing law
These Terms are governed by New Zealand law. Please contact Red Poppy using the details on our Visit page if you have questions or concerns. For order problems and available remedies, see our Refunds & Complaints policy.